Privacy Policy

Last updated: 22 August 2026  ·  Applies to the Buzz web, desktop and mobile apps.

1.Who we are & who this applies to

Buzz is operated by ANI Technologies Private Limited (Ola Cabs, part of the Ola group) for the Ola group of companies, with registered office at Regent Insignia, No. 414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru, Karnataka 560034, India. In this policy, "Buzz", "we", "us" and "our" refer to ANI Technologies Private Limited operating the Buzz service; "you" refers to an authorized Ola employee or contractor using Buzz. We are the Data Fiduciary for the personal data described here, processed under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable Indian law.

Buzz is a real-time messaging application built on the open Nostr protocol and runs entirely on Ola's own self-hosted infrastructure — its relay at ola.buzz.ola.in and supporting services are operated by Ola. Access is restricted to individuals with a valid Ola identity; there is no public sign-up.

2.What we collect

• Identity & account data (via Ekam SSO). When you sign in, Ekam provides your name, your Ola work email address and your employee/contractor identity, together with the authentication identifiers needed to establish your session. Buzz derives your directory profile (display name, avatar) from this.
• Messages, direct messages & files. The content you send through Buzz — channel messages, direct messages, threads, reactions, and files or images you upload or share — is stored on Ola's internal infrastructure so that it can be delivered to and displayed for the intended recipients.
• Product & usage telemetry. Aggregate, diagnostic usage analytics collected with Umami (a privacy-focused, cookieless analytics tool self-hosted by Ola) to understand which features are used and to improve the app.
• Error & crash reports. Diagnostic error and crash reports collected with GlitchTip (self-hosted by Ola) to detect and fix defects. These are technical diagnostics used for reliability, not for profiling individuals.
• Operational logs. Basic technical logs generated when the service runs — for example connection, delivery and security events — used to operate the service and keep it secure.

3.How we use it

We use the information above only to:

• operate, provide and maintain Buzz as an internal communication service — authenticating you, delivering your messages and files, and showing you the right channels and people;
• run internal IT, security, reliability and observability functions — diagnosing errors, preventing abuse and unauthorized access, and keeping the service available and secure;
• improve the product using aggregate, diagnostic telemetry; and
• comply with law and Ola's internal governance, IT and data-protection policies.

We do not sell your personal data, do not share it with third parties for advertising, and Buzz shows no ads. We do not use your messages to train external AI models.

4.Storage & retention

Messages, direct messages, files and account data are stored on Ola's own self-hosted infrastructure in India (the Buzz relay and its databases). We retain this data for as long as needed to operate the service and to meet Ola's internal record-keeping, security and legal obligations. When you leave the organisation, your access is revoked; retention or deletion of your account and content thereafter follows Ola's internal HR, IT and data-retention policies. Diagnostic telemetry and error reports are retained only for the limited period needed for analytics and reliability.

5.Security

We apply reasonable technical and organisational measures appropriate to an internal enterprise service: authentication through Ekam single sign-on; least-privilege, role-based access controls; encryption of traffic in transit (TLS/HTTPS to the app and secure WebSocket connections to the relay); and network controls that keep the supporting services on Ola infrastructure. No system is perfectly secure, but we work to protect your information and to detect and respond to incidents.

6.Who can access your information

Access is limited to what is necessary to run the service. Recipients you message can see the messages and files you send them. A small number of authorized administrators and IT/security personnel may access account data, operational logs and, where required, content — strictly for legitimate purposes such as operating the service, security investigations, incident response, and compliance with law or Ola's internal policies — subject to Ola's internal access-control and data-protection policies. We may also disclose information where required by law or to protect the rights, safety and integrity of Ola and the service.

7.Monitoring & workplace notice

Buzz is Ola property provided for work-related communication. Communications and activity on Buzz are not private from Ola and may be logged, retained, reviewed and monitored by authorized personnel to the extent permitted by law and Ola's internal policies — for security, compliance, investigations, legal hold and operational purposes. You should have no expectation that your use of Buzz is private from your employer. Please use Buzz in accordance with Ola's IT, acceptable-use, confidentiality and code-of-conduct policies.

8.Your rights & grievance redressal

Subject to the DPDP Act and Ola's internal policies, you may request access to, or correction of, your personal data, and raise a grievance about how your data is handled. Because Buzz is an employee tool operated within Ola, some rights (such as erasure) are balanced against Ola's legitimate record-keeping, security and legal obligations. To exercise a right or raise a concern, contact the Grievance Officer / Data Protection contact below, or use your usual internal IT / HR channels. We will acknowledge and respond within the timelines required by applicable law.

9.Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify users through Buzz or internal channels. Continued use of Buzz after an update means you accept the revised policy.